Return Policy

How to Return an Item

  1. Contact Us:
    Email us at info@margeretsjewellery.com to notify us that you wish to return your order (or part of it).

  2. Approval & Return Instructions:
    Once your return is approved by our customer service team, you will receive a return form and the return shipping address.

  3. Package the Item:
    Carefully pack the product(s), preferably using the original packaging to avoid damage during transit.

  4. Ship the Return:
    Send the item(s) to the address provided and email us the tracking number.

  5. Refund:
    After we receive and inspect the returned items, we will issue a refund for the returned products to the original payment method within 30 days.

Changed Your Mind?

If you wish to return your order because you changed your mind or placed it by mistake, you are responsible for the return shipping costs.
Please review your order carefully before completing your purchase.

Product Exchanges

We do not offer direct exchanges.
If you would like a different product, please follow the return procedure above and place a new order for the item you want.

Received a Damaged Product?

If your item arrives damaged, please email us within 30 days of delivery at info@margeretsjewellery.com, and include:

  • A photo clearly showing the damage

  • Your order number

We will send a replacement product at no additional cost within 7 business days.
We will also cover all return shipping costs for the damaged item.

Received the Wrong Product?

If you received the wrong item, please contact us within 30 days at info@margeretsjewellery.com with:

  • A photo of the incorrect product

  • Your order number

We will send the correct item within 7 business days, completely free of charge.

Order Not Received?

If your order has not arrived within the expected delivery time, please email us at info@margeretsjewellery.com.
We will either:

  • Send a replacement order at no extra cost,
    or

  • Issue a full refund to your original payment method.

Refunds

Refunds are issued to the same account used for payment, within 30 days after your return has been received and approved by our team.